Refund & Returns Policy

Last updated: 22 November 2025

This Refund & Returns Policy applies to all purchases made through https://webultra.cloud, owned and operated by HANA RASHID LTD (Company number 16588746). By placing an order on our website, you agree to the terms outlined below.

1. General Policy

WebUltra provides digital services including shared hosting, VPS hosting, dedicated servers, domain registration and cloud infrastructure. These products are considered non-tangible digital services and therefore do not qualify for traditional “returns” as physical goods do.

All refunds are governed by the terms described below to ensure fair usage and protection against service abuse.

2. Refund Eligibility

We offer refunds only in specific situations and in accordance with UK consumer protection laws. A refund may be considered under the following conditions:

• The service was not delivered due to a technical issue on our side.
• The service cannot be activated or used because of a proven fault caused by WebUltra.
• Duplicate payments made by mistake.
• Billing errors.

Refunds are issued only to the original payment method used at the time of purchase.

3. Non-Refundable Services

Certain products and services are strictly non-refundable due to their digital and instantly-delivered nature:

• VPS Hosting Plans (once provisioned)
• Dedicated Servers (once deployed)
• Domain Registrations, Renewals or Transfers
• SSL Certificates
• Server Add-ons such as IP addresses, upgrades, software installations
• Any service purchased under a promotional price or discount

Setup fees or administrative fees, when applicable, are non-refundable.

4. Service Cancellations

You may cancel your active service at any time via your WebUltra client dashboard. Cancellation does not automatically entitle you to a refund.

If you request cancellation before the service is provisioned, we will review your request on a case-by-case basis.

5. Billing Disputes

If you believe you have been billed incorrectly, please contact us immediately so we can investigate the issue.

Customers must contact us before opening any dispute or chargeback with their bank or payment provider. Filing an unjustified chargeback may result in immediate account suspension and additional administrative fees.

6. Abuse or Policy Violations

Refunds will not be issued if the service was suspended or terminated due to misuse, spam, illegal activity, resource abuse or violation of our Terms & Conditions.

7. How to Request a Refund

To request a refund, please contact us with the following information:

• Full name
• Account email address
• Order or invoice number
• Reason for refund request

Refund requests may take up to 7 business days to review. Approved refunds may take 5–10 business days to appear in your account, depending on your payment provider.

8. Contact Information

If you have questions regarding this Refund Policy, please contact us:

HANA RASHID LTD
18 Thornhill Terrace, Sunderland, England, SR2 7JL
Phone: +44 7351 539680
Email: payment@webultra.cloud